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Brandin

Hypersync cannot verify membership

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I genuinely don't know who one would contact about this. Sit tight until tomorrow, and hope it's fixed?

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I get this message after starting HyperSync "Could not verify HyperSpin membership, check your credentials and try again"

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I genuinely don't know who one would contact about this. Sit tight until tomorrow, and hope it's fixed?

Use the support link in the upper right corner on this page.  I just submitted a support ticket for this issue.

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**UPDATE (6/1/15 10:43pm Eastern):  I was able to log in to both EM and HB now**

 

Having same issue, submitted ticket, here's the response:

 

Sent Mon 6/1/2015 5:15 PM

"EM for HyperSync is down right now, we are working on getting this corrected, thanks"

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"Sling 2: There was an error connecting to HyperBase, please try again later."

Is this a server issue or something on my side?

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Server is fine might want to submit a support ticket

Put in a ticket yesterday. No response yet. Thanks for the response. (lol. I cant type anything without it sounding sarcastic. Just know I'm not being a dickbag.)

Screenshot of error: http://i.imgur.com/YJSW1JS.png

Debug Log on Win8.1:

 

[2015-06-12 14:21:52.886] Message: HyperSync v.3.5.0.30
[2015-06-12 14:21:52.890] Message: Created by: Ronald 'rain' Harsh 2013
[2015-06-12 14:21:52.890] Message: Verifying default directory structure for %AppData%\HyperSync
[2015-06-12 14:21:52.890] Message: Setting up HyperSync base variables.
[2015-06-12 14:21:52.892] Message: Loading HyperSync settings from %AppData%\HyperSync\settings.ini
[2015-06-12 14:21:52.893] Message: Populating systems from %AppData%\HyperSync\systems.ini
[2015-06-12 14:21:52.893] Warning: No systems file was detected, please link systems prior to calling...
[2015-06-12 14:21:52.896] Message: Setting up the user interface stylings...
[2015-06-12 14:21:52.897] Message: UPdating the EmuMovies icon color...
[2015-06-12 14:21:52.898] Message: Updating the HyperBase icon color...
[2015-06-12 14:21:52.900] Message: Setting up HyperSync global vars...
[2015-06-12 14:21:52.911] Message: UPdating the EmuMovies icon color...
[2015-06-12 14:21:52.911] Message: Updating the HyperBase icon color...
[2015-06-12 14:21:52.911] Message: Setting up user interface options...
[2015-06-12 14:21:52.933] Message: Getting ready to run the startup object...
[2015-06-12 14:21:52.933] Message: Starting the startup object...
[2015-06-12 14:21:52.940] Message: Verifying Internet connection...
[2015-06-12 14:21:52.975] Message: Internet connection verified, exiting CheckInternet()
[2015-06-12 14:21:52.977] Message: Attempting to load news feed...
[2015-06-12 14:21:53.079] Message: News feed has been updated and displayed...
[2015-06-12 14:21:54.264] Message: Updating the HyperBase icon...
[2015-06-12 14:21:54.267] Message: Saving good name as dmjohn0x
[2015-06-12 14:21:54.268] Message: Name updated, this session is now named dmjohn0x
[2015-06-12 14:21:54.268] Message: Logged into HyperSpin as Platinum member...
[2015-06-12 14:21:54.269] Message: Downloading and updating user avatar...
[2015-06-12 14:21:54.273] Message: Attempting EmuMovies.com login...
[2015-06-12 14:21:54.750] Message: Updating the EmuMovies icon...
[2015-06-12 14:21:54.751] Message: Logged into EmuMovies.com as [email protected]
[2015-06-12 14:21:54.751] Message: Updating the HyperBase icon color...
[2015-06-12 14:21:54.751] Message: UPdating the EmuMovies icon color...
[2015-06-12 14:21:54.755] Message: HyperSync loading complete, new status IDLE...
[2015-06-12 14:21:54.756] Message: HyperSync is now in variable receive mode...
[2015-06-12 14:21:58.969] Message: Showing the accounts editor page...
[2015-06-12 14:22:02.648] Message: Accounts window closed...
[2015-06-12 14:22:03.607] Message: Updating the HyperBase icon...
[2015-06-12 14:22:03.608] Message: Saving good name as dmjohn0x
[2015-06-12 14:22:03.608] Message: Name updated, this session is now named dmjohn0x
[2015-06-12 14:22:03.608] Message: Logged into HyperSpin as Platinum member...
[2015-06-12 14:22:03.608] Message: Downloading and updating user avatar...
[2015-06-12 14:22:03.609] Message: Attempting EmuMovies.com login...
[2015-06-12 14:22:03.904] Message: Updating the EmuMovies icon...
[2015-06-12 14:22:03.904] Message: Logged into EmuMovies.com as [email protected]
[2015-06-12 14:22:03.904] Message: Updating the HyperBase icon color...
[2015-06-12 14:22:03.904] Message: UPdating the EmuMovies icon color...
[2015-06-12 14:22:03.907] Message: Attempting to load the media configuration utility...
[2015-06-12 14:22:04.017] Message: Loading the configuration wizard...
[2015-06-12 14:22:04.036] Message: Retreiving a list of systems from HyperBase...
[2015-06-12 14:22:04.126] Error: PopulateOnline() Details: System.Net.WebException: The server committed a protocol violation. Section=ResponseHeader Detail=CR must be followed by LF
   at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
   at System.Net.WebClient.DownloadString(Uri address)
   at System.Net.WebClient.DownloadString(String address)
   at HyperSync.Forms.Primary.MediaInformation.c32c19f192c0346f18cb9bb890b9206a5()

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That's something jhabers has to look at most likely, the right person will fix you up

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Removing the special characters from my HyperSpin account has resolved the issue with loging into Hyperspin via HyperSync.

I am still having issues with emumovies.com.

 

(updated ticket, posting here for others who have the same issue.)

 

Edit:
Both are working now.

  • Upvote 1

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Hi, I just became a Platinum member of Hyperspin and Lifetime member of Emumovies and I can't login from hypersonic. I don't have any special characters in my login or password. It says it "Could not verify membership...  " 

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Having the same problem today... I have the latest version: 3.5.0.27

 

HyperSync logs into EmuMovies but gives error when trying into HyperSpin...

 

Is the server down?

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