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Hypersync cannot verify membership

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I've only just signed up to platinum specifically for this sync tool and it only worked for me once on Friday, everytime i attempt to login in now i get en error saying its unable to verify hyperspin membership. I have tried a couple of different machines just to confirm it wasn't my setup and i get the same error. Do i need to do anything on my end or will it be fixed soon?

In the mean time, I know i can access via FTP but i'm not sure where i'm supposed to copy the various files. Does anyone have a guide to which files need adding to which folder?

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The support or lack there of around here is pretty bad. Sync is a great tool as it does everything for you. Hopefully someone will fix this soon or at least give an update. 

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7 hours ago, Monkeytsar said:

I've only just signed up to platinum specifically for this sync tool and it only worked for me once on Friday, everytime i attempt to login in now i get en error saying its unable to verify hyperspin membership. I have tried a couple of different machines just to confirm it wasn't my setup and i get the same error. Do i need to do anything on my end or will it be fixed soon?

In the mean time, I know i can access via FTP but i'm not sure where i'm supposed to copy the various files. Does anyone have a guide to which files need adding to which folder?

The server is currently down and probably the reason why you were able to log in one day and not the next. 

Hopefully it will be back up soon. 

Apologies for the inconvenience. 

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