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User Verification Error


bionicrocky

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I'm relatively new to HyperSpin, so forgive me if I'm missing something.  I am getting an error saying "user verification - could not verify membership. Check your credentials and try again".  I've checked and rechecked them and even typed them out and pasted them in.  I upgraded to platinum a few days ago.  I clearly have an account and as can be seen in the background of the screenshot, I am platinum.  Any ideas?

 

 

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****Fixed***

I don't see where to delete a post, but this is fixed.  Oddly, my password worked fine on the site but I was getting the error above for HyperSync.  I changed my pw on the site and used the new pw on HyperSync and boom.  I had tried the old pw multiple times, had my wife type it in, cut and pasted, nada.  Changing the PW fixed it though.

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