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  • I accidentally had Hyper HQ install a second version of MAME and now HyperSpin won't launch.  It reaches the end of its loading screen, but won't launch.  I've tried uninstalling and reinstalling HQ, but it doesn't appear to do a clean uninstall and clear all the settings, so after reinstall it recreates both MAME version folders and the RetroArch folder in the Emulators directory in HS.  I would look through the log to try to resolve this myself or I would attach it here, but I can't find any logs anywhere.

    This computer is a clean install of Windows 11 and the only things installed are Hyper HQ, Photoshop and Chrome.


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    DarkTemplarGS

    Posted

    Ok.  Figured out how to get rid of the folders in the HyperSpin/Emulators folder and keep them from coming back.  Just delete them from the Emulators section in HQ, then delete the folders from the HyperSpin/Emulators folder.  HQ will no longer see them as installed when you go to add MAME again.

    HyperSpin still will not run.  Still loads, but won't run.  I'm now going to try to uninstall HQ and reinstall to see if that changes anything.

    thatman84

    Posted

    Check  C drive ProgramFiles also hidden Users AppData folder and there’s another one ProgramData Not at a PC to confirm proper paths.

    but the above have data and logs etc

    • Like 1
    fr0stbyt3

    Posted

    Yeah you need to delete the hsdata files in your users directory

    fr0stbyt3

    Posted

    Changed Severity to 3 - Medium Priority

    Changed Current Status to Investigation

    DarkTemplarGS

    Posted

    Ok guys.  I finally figured out what the issue was and HyperSpin is now functioning.  First I'll let you know what the issue was, then I'll offer some recommendations on how to help with something like this in the future.

    The issue was that I am using an older machine.  I connected my DVI to HDMI cable to the video port on the motherboard so I could update my NVIDIA graphics card drivers.  The problem was, that I never put the cable back and the onboard graphics chip is not strong enough to handle HS new HD display.

    Once I moved the cable to my graphics card, HyperSpin was running like a champ.

    Now, I would have never even thought to check that until I went back through the steps that I went through to get this computer ready to use it exclusively for testing HQ and HS.

    What I would like to recommend is error pop ups.  HS was obviously erroring out or just getting stuck, but having something pop up stating that was occurring would be an extremely helpful tool in the future.

    Another thing that kind of threw me, is the HS log only contained three lines in it (please see log I attached earlier in the thread.  Is the logging not set to a higher level and that's why there's only the three lines?  Can you please look into that when you have a chance?

    I know you guys are busy, but I feel these two things would go a long way in resolving issues without relying on you all so much.

    fr0stbyt3

    Posted

    Changed Current Status to Fixed

    Changed Fixed in Version to 2.0.41


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