I know you don't offer official support for pre-installed Hyperspin setups but I would like to give you an update on my setup. It is currently working. My fresh install of Windows 10 was missing updates so I updated it to the latest version. Also found out that Rocket Launcher requires NET 2.0 to properly run. Then I was able to get the games to load but I quickly ran into another issue. Luckily the error message said exactly how to remedy the situation. By going into the Rocket launcher folder and installing a program. Unfortunately I don't really remember what it was called but if you have this error message just read the steps and it's very straightforward to do. I'm sorry for all those tech gurus who cringe when newbies like me get their hands on things like this and ask questions most of you can figure out in your sleep. I learn by doing stuff and sometimes I don't always figure it out right away. So thank you for understanding. The next thing I need to figure out is how the keyboard keys are setup and if I can change them somehow because they don't make much sense to me and I'd like it to be a more user friendly setup. Just remember everyone starts at the beginning try to be patient with them even if they ask basic questions. At one point you were that person to someone else. Also I just joined this forum to ask for help I don't use forums so I don't know how to navigate them well so things I post may not get to the appropriate places.