RAM Problems

[BlueGoblin]

I was trying to add an additional 8gb ram to my machine. When launching the system its not showing up for a total of 12gb ram. I am only getting 4gb ram. I am using Windows 7 64bit. The max ram i can use is 16gb.

Here is a pic for you to see. The top of the image is the working 4gb ram. The bottom is the non functioning 8gb ram. I purchased this ram as new and was told this was the correct memory to get. Any suggestions?

Thanks,

Drew

[rfancella]

Drew,

Have you tried to boot the machine with just the 8gb stick?

Thanks,

Ron

[BlueGoblin]

Hi ron.. i just put in the 8gb ram in by itself. I only get a black screen. either its defective or its no the correct ram

[dark13]

It can be simply incompatible with the motherboard. This kind of things just happen. Anyway return it and take another model. Usually motherboards does have a QVL for supported ram sticks but usually it's very short AND sometimes producer does change ram chips without changing the code (so actually even QVL'ed sticks MAY be not compatible )

[BlueGoblin]

I just came back from purchasing the ram at another store. The new ram I just bought works fine. I will be returning the other.