Welcome to the official Hyperspin forums. I just want to make a couple of points that may save everyone some time.
This site (hyperspin-fe.com) is the ONLY place to get Hyperspin. There is NO such thing as an authorized retailer. NO other site has been given permission to distribute Hyperspin in any way. If you acquired a "setup" in one of these ways, please consult them for support. We are not here to diagnose why these shoddy setups don't work.
So support here is mainly geared toward the people who are actually setting all this up. We expect at least some knowledge about using emulators, setting up controls, and what other programs you may be using and why. Nothing says "I just want a quick fix for my unauthorized HDD purchase without having to learn anything" more than a post that simply says " I click the game and it doesn't load".
I should also state that there are no actual employees here. Nobody is getting to paid to provide support for anything... whether you are platinum or not. There is a handful of Mods, Admins, and long time users that enjoy helping people purely out of the love for the hobby.
Do a "Search"! A lot of questions are already answered. I see new posts every week about the Win10 2004 update for example. We really don't need 50 posts asking the same question.
Be as specific as possible!!! Does the game play in the emulator itself? What emulator/module are you using? What are you using for controls? Screenshots of your settings are great! What tutorial did you follow to get to this point? What are your PC's specs? What OS you are using might be important. What brand video card might be relevant. The more information you give, the better the chance someone may know exactly what the issue is.
A Rocketlauncher "troubleshooting" log is the best most of the time. You can set that here:
Then try to run a game one time. This is not a continuous log. Only the very last thing you launched is saved.
It will create (or overwrite) the log here:
* do NOT paste the contents of the log directly into a post, it is too long to scroll through here.
Take that log and upload it to pastebin.com (just drag the file over, no need to even open)
It will create a link and you can share the link here.
** turn off troubleshooting when finished as it will slow down loading in general.
Follow your own thread! This will give you a notification when a reply is made. You can also take it further by installing a very useful app called "Tapatalk" on your mobile device. Then you will get notifications even when away from home. (Tapatalk is currently broken). It's also polite to reply or at least "like" the comment that helped.
Thanks for reading, I am always available via PM if anyone has any questions.